Help Center
Your questions and concerns are important to us. Find answers to common questions and review our policies below.
Terms of Service
Welcome to Grand Citadel. By accessing or using our services, you agree to be bound by these Terms of Service. Our services include providing a venue for events, which you may book subject to availability and our booking policies.
All bookings require a deposit to secure the date. The final payment is due 14 days before your event. We are not responsible for any personal items lost or damaged on the premises. All clients are required to obtain event insurance for their protection.
We respect your privacy and are committed to protecting your personal data. We collect information necessary for booking and communication purposes and will not share your data with third parties without your consent, except as required by law. All data is stored on secure servers.
Customer Service
Our customer service team is available to assist you with any inquiries or issues. You can reach us via email at support@grandcitadel.com or by phone at +1 (234) 567-890.
Our support hours are Monday to Friday, 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24 hours.